About Our Team
At Robinson and Stith Insurance you’ll experience the kind of personal service and attention you expect. We’re dedicated to customer service with licensed and experienced agents who establish relationships of mutual trust and service with each of our clients.
Robinson and Stith proudly has a NO VOICEMAIL policy during working hours. So you don't get stuck in a phone web with voicemail, you get to speak to a real, live person when you need us.
Jimmy Robinson CIC - President
Jimmy Robinson is the President of our agency. He began his insurance career in 1984. He earned his CIC (Certified Insurance Counselor) Designation in 1991. Prior to joining the agency, he was a teacher/coach in Havelock, NC.
Jimmy manages day to day operations of the agency and assists with personal lines, commercial lines, and life and health. He has served on several insurance carrier advisory councils on both a regional and national basis over the years. He also served on the Board of Directors for the IIANC for several years.
Johnny Robinson CIC, CWCP
Johnny is the son of our President, Jimmy Robinson, and the grandson of the late Gus Robinson. Johnny holds his CIC (Certified Insurance Counselor) and CWCP (Certified Workers' Compensation Professional) designations. Johnny started his insurance career working with Cincinnati Financial while in college. After graduating from N.C. State University, he worked for Ohio Casualty Group in Raleigh, NC, as a claims adjuster. Johnny works in all phases of agency operations and is a sales representative for Property and Casualty as well as Life and Health. Johnny serves on the North Carolina Independent Insurance Agents Board of Directors as the Director for District 4.
Dusty Throckmorton CLCS
Dusty is the son in law of our President, Jimmy Robinson. Dusty currently holds his CLCS (Commercial Lines Coverage Specialist) designation. He graduated with honors from Roanoke College with a Business Administration degree and was awarded Conference Scholar Athlete of the Year while captaining his College golf team. Since then, he has worked in the financial services industry in varying capacities and has been successful in building and sustaining client relationships. His career started with the Department of Defense and he was most recently a Fund Manager for The Carlyle Group in Washington, D.C. and Bell Partners Inc. in Greensboro, NC. Dusty is also a graduate of the Hartford Insurance School. He assists in all phases of agency operations, but his primary focus is helping clients with their business insurance.
Jim Robinson CLCS
Jim is the son of our President, Jimmy Robinson and the grandson of the late Gus Robinson. Jim grew up in the insurance business and worked during his summers at Robinson & Stith Insurance while attending N.C. State University. Jim also earned the CLCS designation after attending the Hartford School of Insurance. In 2018, Jim was named a 'Young Gun' by Insurance Business America Magazine. This publication recognized 54 insurance professionals across the nation, age 35 and younger.
Jim is a 2010 graduate of New Bern High School and he received his B.S. from N.C. State University in May of 2014. He graduated from the Poole College of Management with a concentration in marketing.
Jim works in all facets of the insurance business at Robinson & Stith Insurance, and assists in all phases of agency operations.
Bill Luper RHU - Life & Health Manager
William D. Luper, Sr. (Bill), R.H.U. (Registered Health Underwriter), has over 45 years of life, health and employee benefits experience. He was formerly Senior Vice-President of Jefferson Pilot Insurance Company. He joined the Robinson & Stith Agency in 1995 and serves as manager of the life, health, and employee benefits department.
Tim Jones LUTCF - Account Executive
Tim started in the insurance business in 1988 with Jefferson Pilot. Tim currently holds his LUTCF (Life Underwriter Training Council Fellow) designation. In the past 24 years, he has worked in all areas of insurance from Personal and Commercial Lines to Employee Benefits. He joined Robinson & Stith in 2012 to help the growing Employee Benefits and Individual Benefits departments, which includes health, dental, and accident policies and he can help you with all types of insurance. Tim enjoys spending time with his family, coaching his boys in sports and playing golf.
Rus Clark MBA- Account Executive
Rus recently joined Robinson and Stith Insurance and has already proven to be a great asset to our team. Rus has a background in life, health, disability and long term care insurance; however he is also licensed in property and casualty insurance and can help with any line of insurance. Rus graduated from UNC and also earned an MBA from Campbell. At UNC, Rus was a member of their golf team. Rus is here to help you with any of your insurance needs.
Keaton Smith Account Executive
Keaton Smith recently graduated from East Carolina University with a major in Risk Management and Insurance. Keaton also grew up in an insurance family, as his father is an agent in Greenville. In his free time, Keaton enjoys fishing, hunting, and attending ECU football games.
Kathy Mathews CIC, CISR - Customer Service Representative
Kathy has been a part of our team since 2003. Kathy has extensive insurance experience from both a company's side and an agency's side. She has over 35 years experience in the industry. She also holds her CIC (Certified Insurance Counselor) designation and her CISR (Certified Insurance Service Representative)designation. Kathy handles commercial accounts of all sizes.
Debra Strachan CIC, CISR - Customer Service Representative
Debra first started in the insurance industry in 1981. She moved to New Bern with her family in 1999 and came to work with our agency. Debra was originally a personal lines CSR, but has diversified since 2008 and now handles commercial lines. Debra holds her CIC (Certified Insurance Counselor) and CISR (Certified Insurance Service Representative) designations. Her vast knowledge of the industry from both a personal lines perspective and a commercial perspective makes her an asset to both her clients and our agency.
Christina Tripp CIC, AAI, CISR - Customer Service Representative
Christina is a native of New Bern and joined our agency in 2011. With over 20 years insurance experience, mostly with commercial accounts, she is always ready to assist you with her knowledge and expertise. She is very friendly, detail oriented, and is a great asset to our agency. Christina received her CISR (Certified Insurance Service Representative) designation in 1996 and her AAI (Accredited Advisor in Insurance) designation in 2007. She obtained her CIC (Certified Insurance Counselor)designation in 2014.
Pauline Fairburn CISR - Customer Service Representative
Pauline has been in the insurance business since 1985, working in both servicing claims and marketing accounts. Pauline currently holds her CISR (Certified Insurance Service Representative) designation. She was working with C.H. Stith Insurance for 6 years before our merger in 1998. Today, Pauline occasionally works in our Greenville office, but still assists many of our clients in the Pamlico, Craven and Carteret areas. She is a hard-worker and has a great relationship with her clients.
Shelley Stowe Customer Service Representative
Shelley joined Robinson and Stith's commercial lines department in August of 2018. She spent 17 years in the commercial banking industry, so she knows the ins and outs of what is needed on an insurance policy. Her customer service and ability to adapt are making her a valuable addition to Robinson and Stith team. In her free time, Shelley enjoys boating with her husband.
Shelly Harper CISR - Customer Service Representative
Shelly assists our agency in our personal lines department. She also holds her CISR designation. Shelly began her insurance career in 2002, and came to work with our agency in 2005. Shelly's in-depth personal lines knowledge helps her truly assist her clients and give them the best coverage available with friendly service.
Lori Pickard Customer Service Representative
Lori first began her career in the insurance industry in 1991. She later came to work with our agency in 2008. She assists customers in our personal lines department. Lori is well-liked by her clients and attention to detail is her strong suit.
Julie Thompson Customer Service Representative
Julie recently began working with Robinson and Stith in June 2017, but she brings over 26 years of experience with her. Julie has worked in both the personal and commercial lines arena in North Carolina and Massachusetts. She is excited to be back in North Carolina and close to her family. Robinson and Stith is lucky to have her on our team.
Chris Johnson Customer Service Representative
Chris joined the Robinson and Stith personal lines team in 2018. Chris, her husband, their four cats and one dog, all moved to New Bern from Vermont. While in Vermont, Chris worked in the independent insurance arena since 2009. In her free time, Chris enjoys baking and kayaking. Her work ethic and friendly demeanor are already making Chris a great addition to the team.
Kathy Ward Customer Service Representative
Kathy joined the Robinson and Stith personal lines department in July of 2018. Kathy has spent about ten years in the insurance industry. As an Eastern North Carolina native, Kathy has a good feel for the area and what the people of ENC need in the insurance programs. In her free time, Kathy enjoys watching her son play baseball.
Tammy McCann Customer Service Representative
Tammy joined the Robinson and Stith personal lines department recently. Tammy has spent most of her career on the carrier side and is well acquainted with insurance companies and their inner workings. Although originally from Philadelphia, Tammy now calls Oriental home, and loves her little hamlet.
Jennifer Golden Customer Service Representative
Jennifer serves our office a very important support role. She is new to the industry and is currently training as a CSR. Jennifer is a quick learner and is a very valuable team player. Jennifer enjoys spending time with her family and friends in her spare time.
Calvin Carter Bookkeeper
Calvin came aboard the Robinson and Stith team in April of 2017. Calvin has 20 years experience in insurance accounting. As an Eastern North Carolina native, Calvin understands the importance of the relationships we build with our customers. His experience in our industry and understanding of the business model make Calvin an important addition to our team.
Joanne Green Receptionist
As your Receptionist, Joanne will be the cheerful voice that greets you on the telephone and the first smiling face you will see when you visit our office. As the Communication Director, she will then introduce you to the agent who can help you with your insurance needs.
Anna 'Pat' Robinson
Pat survives her husband, Gus Robinson, in our agency. She assists in day to day operations and serves as an officer. She is the mother of Jimmy Robinson and the grandmother of Johnny Robinson and Jim Robinson.